Third Federal customers give us the credit, too.

Everyone enjoys hearing nice things said (or written) about themselves, and that goes double for our wonderful Third Federal customers who took time to write these nice notes about service they received from our associates.

Wendy, Cincinnati, OH:

"Thank you for helping me access my CD so swiftly. This will be one less thing to deal with as we get ready to close our new home mortgage next week."

Gina, Cleveland, OH – Gina is both a CD and checking customer in Garfield Heights. She applauded the "excellent service" (Gina's words) of our associate, Phillip, whom she describes as:

"very kind and patient while helping resolve a checking account dilemma." (Her suggestion to "clone Phillip" is being studied in our human relations department.)

Angela, Lakewood, OH – A direct-deposit glitch in transferring funds to her Third Federal checking account surfaced as a major problem when Angela came in to our Rocky River branch to make her two mortgage payments by check:

"...Barb very professionally straightened everything out before this mix-up could get on my very last nerve. Her friendly, calm resolve made it easier for me to deal with what could have become a very stressful situation."

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